ezykasino Platform Privacy Notice
This page describes what we collect when you use ezykasino and how we keep that data protected. We at ezykasino handle your personal information—your name, phone number, email, national ID, payment details, and account activity—according to strict privacy standards. Our commitment is transparency: you should know exactly what data enters our systems, who has access to it, and how long we keep it.
We collect data only when you interact with ezykasino. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, request a withdrawal to your mobile banking, local payment, online payment, or e-wallet account, or place a bet on Liga 1 or Piala Indonesia, we record that activity. All of this information is encrypted in transit and at rest on servers. We do not sell your data to third parties for marketing purposes.
Our service is available only where local law permits. By using ezykasino, you acknowledge that your account activity and payment methods are held in a jurisdiction outside Indonesia and are governed by the privacy rules set out below.
What we collect on ezykasino
We at ezykasino collect your account information at sign-up: national ID number, full name, date of birth, email address, phone number, and residential address. We use this to verify your identity and comply with anti-money-laundering rules. We also collect information about each transaction you make on ezykasino—the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the settlement status.
We record your account activity: every bet placed, every game you play (whether sports betting on football or esports, live-dealer tables like blackjack or roulette, or slots such as Aviator or Sweet Bonanza), and your win or loss amounts. We also log your device information—your IP address, browser type, and operating system—to detect fraud and unauthorized account access. None of this data is publicly visible or shared with other players.
How we use your data on ezykasino
Our primary use of your data is account management and payment processing. We use your national ID, email, and phone number to verify you when you sign up or request a withdrawal. We use your payment information to move money in and out of your ezykasino account via your chosen method. We analyze your account activity to detect suspicious patterns—rapid deposits and withdrawals, multiple accounts from the same device, or geographic impossibilities—which help us prevent fraud.
We also use your data to communicate with you. If your withdrawal is delayed, if we need additional documentation for KYC purposes, or if you contact our support team with a dispute, we will email or SMS you using the contact details you provided. We use your account activity to tailor the games and markets we display to you—if you frequently bet on Liga 1 matches, we may highlight Piala Indonesia fixtures or MotoGP markets in your feed.
- Account verification
- We use your ID, email, and phone to confirm you are who you claim to be before processing withdrawals.
- Fraud detection
- We log IP addresses and device data to identify unauthorized access or account takeover attempts.
- Regulatory compliance
- We retain transaction records to comply with anti-money-laundering and tax-reporting obligations.
Third-party data processors
We at ezykasino do not own all the systems that handle your data. Our payment processor partners—the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—receive your payment information directly from you when you initiate a deposit or withdrawal. We do not store your bank account number or e-wallet password; we store only a record that a transaction occurred. Your bank or e-wallet provider handles the actual transfer.
We also work with hosting providers, identity-verification vendors, and customer-support platforms. These vendors are contractually bound to process your data only for the purpose we specify and to maintain the same security standards we apply internally. Your data does not leave our contractual partners without your consent. We do not sell lists of ezykasino users to marketing firms, data brokers, or betting exchanges.
Your rights on ezykasino
You have the right to request a copy of all personal data we hold about you. If you believe your data is inaccurate—for example, your registered email is out of date—you can ask us to correct it. You can also request deletion of your account and associated data, though we may retain transaction records for regulatory reasons (typically 5-7 years after account closure).
If you wish to exercise any of these rights, contact our support team with your request. We will respond within 30 days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information, though we ask that you contact us first so we can address your concern directly.
Data retention and deletion on ezykasino
We at ezykasino retain your account information as long as your account is active. If you close your account, we keep transaction data for at least seven years for legal and regulatory compliance. We delete your identity documents (national ID scan, residential proof) after two years of inactivity, unless you request immediate deletion or a dispute is pending. Personal contact information (email, phone) is kept in our support database for 12 months after account closure to assist with refunds or payment recovery.
If you have a pending withdrawal or an open dispute with ezykasino, we retain all related data until the matter is resolved. We do not delete your data until the withdrawal is settled or the dispute is formally closed. This ensures we can investigate payment problems and provide evidence to you or payment processors if needed.
Security and jurisdiction on ezykasino
Our servers and data centers sit outside Indonesia. This means your data is subject to the privacy laws of the jurisdiction where ezykasino is licensed, not Indonesian law. We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). We conduct security audits annually and employ dedicated security staff to monitor for breach attempts.
No system is perfectly secure. If we discover that your account or payment information has been compromised, we undertake to notify you within 72 hours. We will also guide you through password reset and account recovery steps. We maintain cyber-insurance to cover losses in the unlikely event of a data breach.